If you have our Standard plan and you encounter a problem, simply contact us with your concern and we will look into this for you. Should we need to fix and/or replace your device this can be done for a fee.
If you have chosen our Premier or Premier Plus plans we will monitor your devices and if on the rare occasion we find that we have an issue with the read or the collection of data then our Service Level Agreements (SLA) covers the repair.
Our SLA states all network issues will be resolved within 7 days. IoT devices will be fixed or replaced within 30 days, thus ensuring a monthly read minimum (worst case scenario) and ensures estimated bills are a thing of the past.