Who we are
For the purposes of data protection legislation and regulations as in force from time to time, Metering Technology Solutions Ltd (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
What information we collect?
Personal information provided by you
We collect personal information about you (such as your name, address, email address, log in and password details, telephone number, fax number, opinions) when you register with us or purchase products or services from us. We also collect personal information when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, purchase, enquire about goods or services or when captured by our CCTV cameras at our premises. We may also obtain sensitive personal data about you if you volunteer such information.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
We would like to send you information by post, email and telephone about products and services, competitions and special offers which may be of interest to you.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete one of our contact forms.
You can opt out of receiving marketing from us at any time. See ‘What rights do you have?’ below for further information.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘Contact Us’ below).
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
How to contact us
We welcome your feedback and questions. If you wish to contact us, please send an email to firstname.lastname@example.org or you can write to us at:
Metering Technology Solutions Ltd, Newtown House, Newtown Rd, Henley on Thames, Oxon, RG9 1HG