Build meaningful customer relationships in the water retail market
In April 2017, the largest competitive water retail market in the world opened for business. This new market means 1.2 million businesses, charities and public sector organisations in England are no longer restricted when it comes to buying their water services – instead, they can shop around, renegotiate, and find the right deal for them.
Our technology empowers retailers to differentiate themselves from competitors and appeal to business customers on more than simply price and branding. Access to the customers live consumption data has ensured impactful customer engagement providing mutually beneficial long term business relationships.
A smart retail partnership with Castle Water
Servicing more than 350,000 customers, Castle Water are the UK’s leading independent business water supplier providing water and wastewater services to hundreds of thousands of businesses, charities and public bodies in England and Scotland.
As the UK’s leading independent business water supplier, one of the biggest challenges faced by Castle Water is to take regular meter readings from all across the UK.
Castle Water Ltd invested in our AMR technology to monitor 5,000 of their 80mm+ meters across the UK to strengthen their customer service.
Installation provided Castle Water live and accurate reads on difficult to read meters, providing hourly quality consumption data and improving their customer service offer.
Caste Water and their customers have access to our Fusion Portal, with automatic alerts to identify customer issues in real time.
Customers of Castle Water can access their own portal to view their data and help give them a better understanding of their consumption as well as any leakage or wastage. Full customer training and support is provided as we help to make businesses more sustainable.
Live meter reads can be accessed for all meters and a monthly billing file formatted to Castle Water’s billing systems are provided monthly for accurate customer billing.
