M E T E R

Data Protection Policy

Data Protection Policy

1. Introduction

Metering Technology Solutions Ltd (“we,” “us,” “our”) is committed to protecting the privacy and personal data of our clients, users, and partners. This Data Protection Policy outlines how we collect, use, store, and protect personal data in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Our Meter Portal is designed to provide advanced water and energy management solutions, ensuring the highest standards of data protection and security for all users.


2. Scope

This policy applies to all personal data processed by Metering Technology Solutions Ltd via the Meter Portal, including data collected from:

  • Portal users and clients

  • Employees and contractors

  • Third-party vendors or partners


3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • User Identification: Names, email addresses, phone numbers, job titles

  • Account Information: Usernames, passwords (encrypted)

  • Metering Data: Meter serial numbers, consumption data, and installation details

  • Location Data: Address and GPS coordinates of installed meters

  • Technical Data: IP addresses, browser type, and device information


4. How We Use Personal Data

We use personal data for the following purposes:

  • To provide and manage access to the Meter Portal

  • To deliver water and energy management services

  • To generate usage reports and alerts

  • To ensure the security of our systems and data

  • To comply with legal and regulatory obligations


5. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Performance of a Contract: Providing the services agreed with clients

  • Legitimate Interests: Improving our services, ensuring security, and conducting business operations

  • Legal Obligations: Compliance with applicable laws and regulations

  • Consent: Where explicit consent has been provided (e.g., marketing communications)


6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. 

Specifically:

  • Hourly data is retained for 2 years, after which it is reduced to daily index data only.

  • User account details are retained while the account is active and for a period thereafter as required by law or contractual obligation.


7. Data Sharing and Transfers

We do not sell or share personal data with third parties except as necessary to provide our services. This includes:

  • Technical Partners: For portal hosting and support, compliant with ISO 27001 standards

  • Legal Compliance: Sharing data with regulators or law enforcement when legally required

 

 

8. Data Security

We implement robust technical and organisational measures to protect personal data, including:

  • End-to-end encryption for data in transit

  • Secure storage in off-site data centres with biometric access control

  • Regular penetration testing and system audits

  • Strict access controls based on role and necessity

All employees undergo annual data protection training, and our systems are regularly reviewed to ensure compliance with the latest security standards.


9. Your Rights

Under GDPR and the Data Protection Act 2018, you have the following rights:

  • Access: Request a copy of your personal data

  • Rectification: Correct inaccurate or incomplete data

  • Erasure: Request deletion of your data where applicable

  • Restriction: Limit processing of your data in certain circumstances

  • Portability: Receive your data in a portable format

  • Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at:

FAO Data Protection Officer
Email: dpo@meter.co.uk
Postal Address: Metering Technology Solutions Ltd, China Works, Black Prince Rd, London SE1 7SJ


10. Cookies and Tracking

Our Meter Portal may use cookies and similar technologies to enhance user experience and analyse usage. For more details, please refer to our Cookie Policy.


11. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website at www.meter.co.uk.


12. Contact Us

For questions or concerns about this Data Protection Policy or how we process your personal data, please contact:

FAO Data Protection Officer
Email: dpo@meter.co.uk
Postal Address: Metering Technology Solutions Ltd, China Works, Black Prince Rd, London SE1 7SJ