Data Protection Policy
1. Introduction
Metering Technology Solutions Ltd (“we,” “us,” “our”) is committed to protecting the privacy and personal data of our clients, users, and partners. This Data Protection Policy outlines how we collect, use, store, and protect personal data in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Our Meter Portal is designed to provide advanced water and energy management solutions, ensuring the highest standards of data protection and security for all users.
2. Scope
This policy applies to all personal data processed by Metering Technology Solutions Ltd via the Meter Portal, including data collected from:
3. Personal Data We Collect
We may collect and process the following categories of personal data:
User Identification: Names, email addresses, phone numbers, job titles
Account Information: Usernames, passwords (encrypted)
Metering Data: Meter serial numbers, consumption data, and installation details
Location Data: Address and GPS coordinates of installed meters
Technical Data: IP addresses, browser type, and device information
4. How We Use Personal Data
We use personal data for the following purposes:
To provide and manage access to the Meter Portal
To deliver water and energy management services
To generate usage reports and alerts
To ensure the security of our systems and data
To comply with legal and regulatory obligations
5. Legal Basis for Processing
We process personal data based on the following legal grounds:
Performance of a Contract: Providing the services agreed with clients
Legitimate Interests: Improving our services, ensuring security, and conducting business operations
Legal Obligations: Compliance with applicable laws and regulations
Consent: Where explicit consent has been provided (e.g., marketing communications)
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Specifically:
Hourly data is retained for 2 years, after which it is reduced to daily index data only.
User account details are retained while the account is active and for a period thereafter as required by law or contractual obligation.
7. Data Sharing and Transfers
We do not sell or share personal data with third parties except as necessary to provide our services. This includes:
Technical Partners: For portal hosting and support, compliant with ISO 27001 standards
Legal Compliance: Sharing data with regulators or law enforcement when legally required
8. Data Security
We implement robust technical and organisational measures to protect personal data, including:
End-to-end encryption for data in transit
Secure storage in off-site data centres with biometric access control
Regular penetration testing and system audits
Strict access controls based on role and necessity
All employees undergo annual data protection training, and our systems are regularly reviewed to ensure compliance with the latest security standards.
9. Your Rights
Under GDPR and the Data Protection Act 2018, you have the following rights:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data where applicable
Restriction: Limit processing of your data in certain circumstances
Portability: Receive your data in a portable format
Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at:
FAO Data Protection Officer
Email: dpo@meter.co.uk
Postal Address: Metering Technology Solutions Ltd, China Works, Black Prince Rd, London SE1 7SJ
10. Cookies and Tracking
Our Meter Portal may use cookies and similar technologies to enhance user experience and analyse usage. For more details, please refer to our Cookie Policy.
11. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website at www.meter.co.uk.
12. Contact Us
For questions or concerns about this Data Protection Policy or how we process your personal data, please contact:
FAO Data Protection Officer
Email: dpo@meter.co.uk
Postal Address: Metering Technology Solutions Ltd, China Works, Black Prince Rd, London SE1 7SJ