M E T E R
  • Customer: Portsmouth Water
  • Customer goals: Reduce leakage and provide excellent customer service
  • Solution: Use our AMR technology to monitor consumption, provide accurate billing and spot any potential leaks

Since 2010 we have supplied Portsmouth Water with our AMR Solution. Our technology has improved their service and helped Portsmouth Water record their highest level of satisfaction and lowest level of complaints with the use of our AMR System.

Portsmouth Water has been supplying water to Portsmouth and the surrounding area since 1857. The area supplied by the Company encompasses 868 square kilometers and a way to effectively manage this was needed. 

 

Portsmouth Water has proposed to reduce leakage by 15% by 2025 – something many of its customers see as ambitious but necessary.

 

We have installed AMR on selected sites across Portsmouth Area using our own HR-Net and LoRaWAN (Long Range and Wide Area Networks). Consumption data has been recorded through our AMR system at  15 minute, 30 minute or hourly intervals depending on the resolution required.

 

This has enable Portsmouth water to allow accurate consumption data for:

·       Accurate billing

·        Identification high or low consumption patterns

·       Identify Meter Right sizing

·       Identify leakage and wastage issue

 

 Our AMR has helped them to achieve their highest level of satisfaction and lowest level of complaints!

 

 

As Mick White, Portsmouth’s Commercial Manager said:

 

“no other systems help customers manage their own water in the way that Metering Technology Solutions Ltd provide.

It’s a massive win in customer service when customers can take some responsibility for the use of their own water.

If problems occur, we can also look at the same data and help assess next appropriate steps. The benefits of continued monitoring and readings are not to be underestimated, it has had and continues to have significant value to the business.  The level of insight from our AMR systems provides our customers and ourselves with significant benefits over standard loggers. 

In many cases we have recommended and installed sub-metering in order to get behind the main meter and understand water usage in individual buildings and locations”