In April 2017, the largest competitive water retail market in the world opened for business. This new market means 1.2 million businesses, charities and public sector organisations in England are no longer restricted when it comes to buying their water services – instead, they can shop around, renegotiate, and find the right deal for them.
Servicing more than 350,000 customers, Castle Water are the UK’s leading independent business water supplier providing water and wastewater services to hundreds of thousands of businesses, charities and public bodies in England and Scotland.
Based in Scotland, one of the challenges faced by Castle Water was having to take meter readings from all across the UK. BUT after investing in our AMR technology, they are now able to overcome this challenge! Using our technology Castle Water are able to monitor 5000 of their meters, receiving accurate and timely meter reads and quality consumption data to improve their customer service.
Caste Water and their customers have access to our fusion portal, allowing accurate billing as well as alerts to identify customer issues in real time.
Customers of castle water can access their own portal to view their data and help give them a better understanding of their consumption as well as any leakage or wastage. Full customer training and support is provided as we help to make businesses more sustainable.